Our refund policy is simple:
1. If we have to cancel the swim due to bad weather or any other reason (and we hate cancelling swims!) we will refund your registration fee using the same payment method used for registration. If you also wish to withdraw your charitable donation then we will refund this too. During your registration, you can chose whether we can keep your donation in case of our cancellation. All donations will go towards our chosen charity. Please note: event times as advertised on our website, water temperatures and sea conditions are subject to change and are not grounds for refunds.
2. If you have to cancel, you can ask for a full refund up to 6 weeks before the swim. No refunds will be given after this time, or if you fail to attend and contact us after the swim. However, we’re not nasty people and we will consider extenuating circumstances, so please contact us if there’s a good reason you can’t join us.